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SDLT.co.uk |
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HMRC: Does not integrate with anything or anyone |
SDLT.co.uk: Integrates with a wide range of case management systems |
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HMRC: General Revenue & Customs call centre. Unlikely to get satisfactory response without further escalation |
SDLT.co.uk: Dedicated SDLT Helpdesk. One phone call (less frustration!). Friendly, efficient service. |
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HMRC: Cannot create templates - The average return takes 15 minutes |
SDLT.co.uk: Can create multiple time-saving templates. The average SDLT.co.uk return takes 3 minutes |
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HMRC: No timesaving databases or address books |
SDLT.co.uk: Build your own central database of solicitors and other details, saving input time |
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HMRC: Forms stored for 30 days. No audit trail after this period |
SDLT.co.uk: Forms stored permanently. Full audit trail that proves your risk management. |
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HMRC: Basic printing options only basic receipt provided |
SDLT.co.uk: Helps you comply with Law Society rules to maintain full and accurate client records |
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HMRC: Different lay-out, training required |
SDLT.co.uk: Same lay-out as paper version. Easy to navigate |
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HMRC: Error messages difficult to interpret |
SDLT.co.uk: Errors reported before submission & in plain English |
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HMRC: Must have constant access to HMRC systems |
SDLT.co.uk: HMRC online access not necessary to draft forms |
HMRC: Users have no real feedback or ability to influence |
SDLT.co.uk: User group meetings to keep you informed and enable you to help improve and influence the service |
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HMRC: is a Government Department . . . No comment! |
SDLT.co.uk: is a privately run company with a ‘total customer service’ ethos |